Terms of Service

Last updated: August 2026

Welcome to Ben Boro. These Terms of Service explain the terms that apply when you visit or purchase from our online store at Ben Boro.store.

In these Terms, “Ben Boro,” “we,” “us,” and “our” refer to Ben Boro. “You” and “your” refer to the customer or visitor using our website.

By accessing or using our website, placing an order, or purchasing a product from us, you agree to these Terms of Service and the policies available on our website, including our Privacy Policy, Shipping Policy, and Return & Refund Policy.

If you do not agree with these Terms, please do not use our website or place an order.

1. Business Information

Business Name: Ben Boro
Trading Name: Ben Boro
Business Address:
Office 19974
182–184 High Street North
East Ham
London E6 2JA
United Kingdom

Customer Support Email: support@benboro.store
Customer Support Phone: +44 7446 386375
Website: benboro.store

Our customer support team is available to assist with questions regarding products, orders, shipping, returns, refunds, and other customer-service matters.

2. Use of Our Website

You may use our website only for lawful purposes and in accordance with these Terms.

You agree not to:

• Use the website for any unlawful or fraudulent purpose.

• Provide false or misleading information.

• Attempt to interfere with the operation or security of the website.

• Attempt to gain unauthorized access to our systems or accounts.

• Copy, reproduce, distribute, or misuse our website content without permission.

• Use our website in a way that could damage, disable, overburden, or impair its operation.

We reserve the right to restrict or terminate access to our website where reasonably necessary to protect our business, customers, website, or services.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other product information displayed on our website are accurate and up to date.

However, product colors may appear differently depending on your device, screen, browser, or display settings.

Product information, availability, specifications, and prices may change from time to time.

We reserve the right to discontinue products or limit product quantities where necessary.

4. Product Availability

Products displayed on our website are subject to availability.

If a product becomes unavailable after an order has been placed, we will contact you using the contact information provided with your order and, where appropriate, provide a refund for the unavailable product.

We do not intentionally advertise products that we are unable to supply or deliver.

5. Orders

When you place an order through our website, you are submitting a request to purchase the products in your cart.

After your order is submitted, you will receive an order confirmation by email.

An order may be cancelled or rejected if:

• The product is unavailable.

• There is an obvious pricing or product-information error.

• We are unable to process or verify the payment.

• We reasonably believe the order is fraudulent or unauthorized.

• Delivery to the selected location is not available.

If we cancel an order after payment has been received, we will refund the amount paid for the cancelled order using the original payment method where possible.

6. Prices and Payments

All product prices are displayed on the website before you complete your purchase.

The final amount payable will be shown during checkout before you submit your order.

Prices may change from time to time, but changes will not affect an order that has already been accepted and paid for, except where required by law or where an obvious pricing error has occurred.

We accept the payment methods displayed during checkout.

You must provide accurate and complete payment and billing information when placing an order.

7. Shipping and Delivery

We aim to process orders within the processing period stated in our Shipping Policy.

Estimated delivery times and available destinations are displayed in our Shipping Policy and, where applicable, during checkout.

Delivery times are estimates and may be affected by circumstances outside our reasonable control, including carrier delays, customs processing, severe weather, public holidays, or other unforeseen events.

Customers are responsible for providing accurate shipping information when placing an order.

If an order is delayed or appears to be lost, please contact our customer support team at support@benboro.store so that we can investigate the issue.

For complete delivery information, please review our Shipping Policy.

8. Returns, Exchanges and Refunds

Our Return & Refund Policy explains:

• When a return can be requested.

• The return period.

• Eligibility requirements.

• How to request a return.

• How exchanges are handled.

• How refunds are processed.

• How damaged, defective, or incorrect products are handled.

• Order cancellation procedures.

Our standard return period is 30 days from the date you receive your order, subject to the conditions described in our Return & Refund Policy.

Nothing in these Terms limits any mandatory consumer rights that apply to you under applicable law.

Please review our Return & Refund Policy before placing an order.

9. Damaged, Defective or Incorrect Products

If you receive a damaged, defective, incorrect, or incomplete product, please contact us at support@benboro.store as soon as possible.

Please provide your order number and, where appropriate, photographs or other information that helps us understand the issue.

We will review the matter and provide an appropriate resolution in accordance with our Return & Refund Policy and applicable consumer law.

10. Order Cancellation

If you wish to cancel an order, contact us as soon as possible at support@benboro.store.

Orders that have not yet entered processing may be cancelled where possible.

If an order has already entered processing or has been shipped, cancellation may no longer be possible. In that situation, you may use the return process described in our Return & Refund Policy, subject to applicable law.

11. Customer Information

When placing an order or contacting us, you agree to provide accurate and complete information.

This may include your:

• Name

• Email address

• Billing address

• Shipping address

• Telephone number

• Payment information

We use customer information in accordance with our Privacy Policy.

12. Privacy

We respect your privacy.

Personal information collected through our website is handled in accordance with our Privacy Policy.

Our Privacy Policy explains what information we collect, how we use it, how it may be shared with service providers, and the choices available to customers.

Our Privacy Policy is available through the website footer.

13. Intellectual Property

The content on our website, including text, graphics, logos, photographs, product information, page designs, and other materials, may be owned by or licensed to Ben Boro or used with appropriate permission.

You may use our website for personal shopping and informational purposes.

You may not reproduce, copy, distribute, modify, publish, or commercially exploit our website content without our prior written permission, except where permitted by applicable law.

14. Third-Party Services and Links

Our website may use third-party services that help us provide payment processing, shipping, analytics, customer support, website functionality, and other services.

We may also provide links to third-party websites.

Third-party websites and services are governed by their own terms and policies. We are not responsible for content or services provided by third parties beyond our reasonable control.

15. Website Availability

We aim to keep our website available and functioning properly.

However, temporary interruptions may occur because of maintenance, technical problems, hosting issues, security measures, or circumstances outside our reasonable control.

We do not guarantee that the website will always be available, uninterrupted, or completely error-free.

16. Accuracy of Website Information

We make reasonable efforts to maintain accurate information on our website.

If we discover an accidental typographical, pricing, product, availability, or other error, we may correct the information.

If an obvious error affects an order that has not yet been fulfilled, we may contact you to discuss the available options, including cancellation and refund where appropriate.

17. Consumer Rights

Nothing in these Terms is intended to remove, restrict, or exclude any consumer rights that cannot legally be excluded under applicable law.

Where applicable, your statutory rights remain unaffected by these Terms.

18. Limitation of Liability

To the extent permitted by applicable law, Ben Boro will not be responsible for losses that could not reasonably have been expected or that result from circumstances outside our reasonable control.

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability that cannot legally be excluded or limited under applicable consumer protection laws.

19. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, website, services, or legal requirements.

The latest version will be available on this page.

The updated Terms will apply from the date they are published on our website unless otherwise stated.

20. Governing Law

These Terms are governed by the laws applicable in England and Wales, subject to any mandatory consumer protection rights that apply to customers in their country of residence.

Any dispute will be handled in accordance with applicable law and the jurisdiction available to the relevant consumer under mandatory consumer protection rules.

21. Contact Us

If you have any questions about these Terms of Service, your order, our products, shipping, returns, or refunds, please contact us.

Ben Boro

Office 19974
182–184 High Street North
East Ham
London E6 2JA
United Kingdom

Email: support@benboro.store
Phone: +44 7446 386375

We aim to respond to customer enquiries within 24–48 business hours.

Thank you for shopping with Ben Boro.