Refund policy

Return & Refund Policy

At customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return or exchange.

To be eligible for a return or exchange, your item must:

Be unused, unworn, and in the same condition as received.
Be returned in its original packaging with all tags and accessories (if applicable).
Include proof of purchase, such as your order confirmation or receipt.

Items that do not meet these conditions may not qualify for a return, exchange, or refund.

How to Start a Return or Exchange

To request a return or exchange, please contact our customer support team before sending your item back.

Email: support@benboro.store

Once your request has been approved, we will provide you with complete return instructions and the appropriate return address.

Please do not send items back without contacting us first, as unauthorized returns may not be accepted.

Return Address

182–184 High Street North
East Ham
London E6 2JA
United Kingdom

Free Returns

We offer free returns and free exchanges for eligible orders.

Customers do not have to pay any return shipping costs for approved returns or exchanges. Once your request has been approved, we will provide the necessary return instructions and, where applicable, a prepaid return shipping label.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately after delivery.

If you receive:

A damaged item
A defective item
The wrong product
An item with missing parts

Please contact us within 48 hours of receiving your order by emailing support@benboro.store and include clear photographs of the issue. We will work quickly to provide a replacement, exchange, or full refund at no additional cost.

Non-Returnable Items

The following items cannot be returned:

Personalized or custom-made products
Perishable goods
Opened or used health and personal care products
Hazardous materials
Flammable liquids or gases
Gift cards
Clearance or final sale items (unless required by applicable law)

If you are unsure whether your item qualifies for a return, please contact us before placing your order.

Exchanges

We gladly accept exchanges within 30 days of delivery for eligible items.

If you wish to exchange your item for a different size, color, or another eligible product, please contact our customer support team. Once your exchange request has been approved and the original item has been returned, we will process and ship your replacement item as quickly as possible.

European Union Customers

If your order is delivered to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it without providing a reason, in accordance with applicable consumer protection laws.

The returned item must be unused, in its original condition and packaging, and accompanied by proof of purchase.

Refund Process

Once we receive your returned item, our team will inspect it to verify that it meets the return requirements.

If your return is approved, your refund will be issued to your original payment method.

Refund Time

Approved refunds are typically processed within 30 business days after we receive and inspect the returned item.

Please note that your bank, credit card provider, or payment processor may require additional time to post the refund to your account after it has been issued.

If you have not received your refund within 30 business days after approval, please contact us at support@benboro.store, and we will be happy to assist you.

Order Cancellation

Orders may be cancelled for a full refund if they have not yet entered processing.

If your order has already been processed or shipped, it can no longer be cancelled but may still qualify for a return or exchange under this policy.

Need Assistance?

If you have any questions regarding your order, returns, exchanges, or refunds, please contact our customer support team.