Frequently Asked Questions

1. What is Ben Boro?

Ben Boro is a UK-based online retailer offering a carefully selected range of products across several categories, including golf carts, bicycles and cycles, men's clothing, footwear, electronics, home and kitchen products, garden items, tools, and selected wholesale and liquidation goods.

Our goal is to provide customers with clear product information, secure online shopping, reliable order processing, and straightforward shipping and returns.

2. Why should I shop with Ben Boro?

We aim to provide a straightforward and reliable online shopping experience by offering:

Clear product information
Secure online checkout
Reliable order processing
Transparent shipping information
A clear returns and refund process
Customer support for product and order enquiries

Product availability, pricing, shipping times, and other details may vary depending on the individual product listing.

3. Is it safe to shop at Ben Boro?

Yes. Our website uses HTTPS/SSL security, and payments are processed through secure payment providers available at checkout.

We take reasonable measures to help protect customer information during the shopping and payment process.

4. What payment methods do you accept?

We accept the payment methods displayed and available at checkout.

Available payment options may include Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Shop Pay, depending on availability for your location and checkout.

5. Do you offer free shipping?

Shipping availability and costs depend on the product, destination, and any applicable offer.

Please review the shipping information shown on the product page and at checkout before completing your purchase.

6. How long does order processing take?

Orders are generally processed within 1–5 business days after payment has been successfully confirmed.

Processing times may be longer during holidays, promotional periods, or periods of unusually high order volume.

Please check the individual product listing for any product-specific processing information.

7. How long does shipping take?

After processing, delivery generally takes approximately 10–15 business days, depending on the destination and shipping service.

Delivery times can vary due to customs processing, weather conditions, local courier services, and other circumstances outside our control.

Please refer to our Shipping Policy for complete information.

8. Do you ship internationally?

We ship to the destinations available at checkout.

Shipping availability can vary by product and destination. Please enter your delivery address during checkout to confirm whether the selected product can be shipped to your location and to view the applicable shipping information.

9. How can I track my order?

Once your order has been shipped, we will send a shipping confirmation email containing tracking information when tracking is available.

You can use the tracking information provided to follow your shipment.

10. Can I change or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible after placing the order.

Requests can only be accommodated before the order has been processed or shipped.

Once an order has entered processing or has been shipped, cancellation or modification may no longer be possible. In such cases, you may be able to request a return in accordance with our Refund & Returns Policy.

11. What is your Return & Refund Policy?

Our return and refund terms are explained in our Refund & Returns Policy.

If your purchase is eligible for a return, please follow the instructions provided in that policy and contact our customer support team if you need assistance.

The applicable return period, eligibility requirements, return process, and refund procedure are provided in the policy.

12. Do you offer exchanges?

Exchange availability depends on the product and the circumstances of the return.

Please review our Refund & Returns Policy or contact our customer support team before sending an item back.

13. Who pays for return shipping?

Return shipping arrangements depend on the reason for the return and the applicable terms of our Refund & Returns Policy.

Please contact us before returning an item so that we can provide the appropriate instructions.

14. What should I do if I receive a damaged, defective, or incorrect item?

Please contact us as soon as possible after receiving your order.

Include:

Your order number
A description of the issue
Clear photographs of the product
Photographs of the packaging where relevant

We will review the issue and provide the appropriate solution in accordance with our Refund & Returns Policy.

15. How can I contact Ben Boro?

You can contact our customer support team using the information below.

Email: support@benboro.store

Phone: +44 7446 386375

Support Hours: Monday–Friday, 9:00 AM–5:00 PM UK time

Response Time: Within 24–48 business hours

16. Where is Ben Boro located?

Trade Name: Ben Boro

Business Address:

182–184 High Street North
East Ham
London E6 2JA
United Kingdom

17. What if I still have questions?

If you have questions about our products, orders, shipping, returns, refunds, or any other matter, please contact us.