Shipping Policy

At Ben Boro, we are committed to delivering your order safely, efficiently, and on time. Please review our shipping policy below before placing your order.

Order Processing

All orders are processed within 1–5 business days after payment has been successfully received. Orders are processed Monday through Friday, excluding weekends and public holidays.

Once your order has been processed and shipped, you will receive a shipping confirmation email with your tracking information.

Free Shipping

We are pleased to offer FREE shipping on all orders worldwide. There are no additional shipping charges at checkout, regardless of your location.

Shipping Destinations

We currently ship to:

• United States

• United Kingdom

• Canada

• Australia

• All European countries

We also ship to most other countries worldwide. Orders placed from countries outside the regions listed above are generally delivered within the same estimated processing and shipping timeframes, subject to carrier availability and customs clearance.

Estimated Delivery Time

After your order has been processed, the estimated delivery time is 10–15 business days.

Please note that delivery times are estimates and may vary depending on your location, local courier services, customs inspections, weather conditions, holidays, or other circumstances beyond our control.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing your tracking number. You can use this tracking information to monitor the status and progress of your shipment.

Incorrect or Incomplete Shipping Address

Please ensure that your shipping address is complete and accurate before placing your order.

If an incorrect or incomplete shipping address is provided, your order may be delayed while we verify the information. Ben Boro is not responsible for delays resulting from inaccurate shipping details supplied by the customer.

If you need to update your shipping address after placing an order, please contact us as soon as possible. While we will do our best to accommodate your request, we cannot guarantee changes once an order has entered processing.

Delivery Delays

Although we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to:

• Customs inspections or clearance

• Severe weather conditions

• Carrier or transportation delays

• Public holidays

• High shipping volumes

• Incorrect or incomplete shipping information

We appreciate your patience and understanding should any unexpected delays arise.

Lost or Delayed Packages

If your order appears to be significantly delayed or lost during transit, please contact our customer support team. We will work with the shipping carrier to investigate the shipment and assist you in resolving the issue as quickly as possible.

Need Assistance?

If you have any questions regarding your order, shipping, or delivery, please contact our customer support team.

Email: support@benboro.store

We aim to respond to all customer inquiries within 24–48 business hours.